Shipping & Delivery
The shipping is provided free of charge. The items are shipped out next business day following your order and will be delivered to your selected address within one business day after shipping out.
We are using DHL Express as the shipping provider. You will be able to track your shipment, get notifications about where your shipment is and when it will be delivered.
Note: we start shipping out the Smart Shades 2 on Monday, March 2, 2020.
Customs duties, taxes and import fees
We ship from Estonia/EU.
The prices displayed on the site include VAT, no additional taxes apply.
Please contact customer support at email@example.com if you require EU VAT free invoice for your business.
You have the option to pay using PayPal or with a Credit Card.
Please contact customer support at firstname.lastname@example.org if you require paying by Bank Transfer.
The prices on the site are displayed in British Pounds.
We allow "no questions asked" returns in 30 days from the day of delivery. Well, we do ask - the reason for return - as a general product feedback question. You will be able to try out the product and in case it does not work with your blinds or shades or you do not like it for some other reason then we take it back and refund your order in full. We also provide free shipping for the returns. There is very high chance that the product is compatible with your shades though - the product is being used on thousands of blinds on daily bases, it has very low return rate and we have tested it internally with numerous types and variants of blinds and shades so we suggest to turn to our free customer support in case you get into trouble or have any questions while installing it, we are happy to help! Please contact email@example.com to return your order or to get help in troubleshooting.
Warranty of the product is 1 year. We provide free shipping in case the product needs to be repaired or replaced.
We provide free email support and will be able to usually answer within one business day. Our support email address is firstname.lastname@example.org.
We also have a self-service Help Center where you have access to answers to common questions, guides and product manuals.